Terms and Conditions

Last updated: 1 September 2026

By booking or staying at The Ember Hotel ("the Hotel," "we," "us," or "our"), guests ("you," "your") agree to the following terms and conditions. Please read them carefully before completing your reservation.

1. Prices and Taxes

All room rates are quoted in Australian Dollars (AUD) and are per room, per night, unless otherwise stated. Quoted rates include GST where applicable by law. Any additional government-imposed levies or taxes introduced after booking may be passed on to the guest and will be clearly itemised on your invoice. Rates are subject to change without notice for new bookings, but the rate confirmed at the time of your booking will be honoured for that reservation.

2. Payment and Terms at Check-in/Check-out

Check-in is from 2:00pm and check-out is by 10:00am. Early check-in and late check-out may be available on request and may incur an additional fee, subject to availability. A valid credit card and photo identification are required at check-in for all guests. The Hotel reserves the right to pre-authorise or charge the card on file for the full stay, any applicable security deposit, and incidental charges. Full payment terms and cancellation policies are set out separately in our Payment & Cancellation policy.

3. Adults Policy

The Ember Hotel is a hotel for adults. Guests must be 18 years of age or older to book and check in, and we do not generally accommodate children. All guests staying at the Hotel, regardless of age, must be listed on the reservation and may be asked to provide photo identification at check-in to confirm eligibility. Exceptions are not made outside this policy, and reservations found to be in breach of it may be cancelled without refund.

4. Accessibility or Special Needs

The Hotel is committed to providing a comfortable stay for all guests. Accessible rooms are clearly marked as such and can be booked directly by guests as required, subject to availability. Guests with specific accessibility requirements or special needs are encouraged to contact the Hotel directly prior to arrival so we can make appropriate arrangements.

5. Parking

On-site parking is provided free of charge to guests, with one parking space available per room. The Hotel is not responsible for loss or damage to vehicles or their contents while parked on Hotel property. Guests should ensure their vehicle is locked and valuables are not left visible.

6. Hotel Events

From time to time, the Hotel may host private functions, conferences, or events that could result in temporary changes to noise levels, facility access, or parking availability. We will make reasonable efforts to notify in-house guests in advance of any events likely to cause significant disruption.

7. Alcohol Policy

The Hotel provides a self-service bar operating on an honesty system, available to guests until 12:00am (midnight). Use of the self-service bar is strictly prohibited after 12:00am. By using the self-service bar, guests agree to consume alcohol responsibly and not to over-consume, and agree not to access or use the bar outside of permitted hours. The Hotel reserves the right to restrict or refuse bar access to any guest who does not comply with this policy. Guests must be 18 years of age or older to purchase or consume alcohol, consistent with Australian law.

8. Dispute Resolution/Issues

Any concerns regarding your stay should be raised with Hotel management as soon as possible so we can address them promptly. If a matter cannot be resolved directly with the Hotel, both parties agree to attempt resolution through good-faith negotiation before pursuing formal mediation or legal proceedings. These terms are governed by the laws of Tasmania, Australia, and any legal proceedings will be conducted in the courts of that jurisdiction.

9. Use of Personal Information

Personal information collected during booking and your stay (including contact details and payment information) is collected and used solely for the purposes of processing your reservation, facilitating your stay, and complying with legal obligations. We do not sell guest information to third parties. For full details on how your information is collected, stored, and used, please refer to our Privacy Policy.

10. Liability

While the Hotel takes reasonable care to maintain a safe environment, we do not accept liability for loss, theft, or damage to personal property brought onto Hotel premises, except where caused by our negligence and to the extent such liability cannot be excluded by law. Guests are responsible for any damage they cause to Hotel property, furnishings, or fixtures during their stay, and may be charged the cost of repair or replacement.

11. Force Majeure

The Hotel shall not be liable for any failure or delay in performance of its obligations resulting from events beyond its reasonable control, including but not limited to natural disasters, extreme weather, fire, pandemic, government restrictions, power or utility failures, or other circumstances of force majeure. In such cases, we will work with affected guests on rebooking or refund options where reasonably possible.

12. Third Party Rights

These terms are between you and the Hotel only. No third party who is not a party to a booking shall have any right to enforce any term of these Terms & Conditions.

13. Waiver

No failure or delay by the Hotel in exercising any right under these terms shall operate as a waiver of that right, nor shall any single or partial exercise of a right preclude any other or further exercise of that or any other right.

14. Severance

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court or authority of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

For questions about these terms, please contact The Ember Hotel directly prior to booking or during your stay.